EGIA 'Cracking the Code' Show — The Customer Service Foundation
Customer Service is the Foundation of Your Company
Customer service isn't just for your customer -- it can increase your company's revenue.
In this week's episode of "Cracking the Code," New York Times bestselling author Weldon Long explains why customers will pay more for the same product with better customer service -- and how much more!
Plus, how to establish and train for a customer service culture, and strategies for stepping up your customer service, from industry luminaries Gary Elekes, Brigham Dickinson and Mark Matteson.
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About the Author
Weldon Long
New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.