PayEngine and ServiceTitan Enable Tap-to-Pay for Field Service
Key Highlights
- The partnership enables contactless card payments directly on smartphones or tablets, eliminating the need for separate payment terminals.
- It reduces processing costs and security risks associated with manual card entry and traditional payment methods.
- It also addresses common challenges faced by field technicians, including hardware issues and processing errors.
LOS ANGELES — PayEngine announced a partnership with ServiceTitan to bring SoftPOS tap-to-pay capabilities to field service contractors across HVAC, plumbing, electrical, and other service trades.
According to PayEngine, the integration allows ServiceTitan customers to accept contactless card payments directly on existing mobile phones or tablets, eliminating the need for separate payment terminals, Bluetooth accessories, or manual card entry.
The companies said the solution addresses common challenges faced by field technicians, including security risks, processing errors, and higher costs associated with keyed-in payments. With SoftPOS, technicians can complete payment collection by tapping a customer’s card at the end of a job.
PayEngine’s processor-agnostic payment middleware enables the integration without requiring ServiceTitan to replace or alter its existing payment processor relationships. The approach allows contractors to adopt tap-to-pay functionality while maintaining current payment infrastructure.
“We built PayEngine to be the bridge between legacy payment infrastructure and modern user experiences,” said Spartak Buniatyan, CEO of PayEngine.
The companies said benefits for contractors include lower processing costs compared to manual card entry, enhanced security through reduced fraud exposure, fewer hardware-related issues, and tighter integration between job completion and payment collection.
The ServiceTitan and PayEngine SoftPOS integration is available immediately to ServiceTitan customers.
Note: This piece was created with the help of generative AI tools and edited by our content team for clarity and accuracy.