Why Bigger Recruiting Checks Won't Fix the Trades' Talent Gap
Why It Matters
- The skilled labor shortage is a long-term challenge for HVAC contractors, and increased investment in trade education alone will not solve the industry's workforce needs.
- Retaining employees is just as important as recruiting new talent, particularly when high turnover can offset the gains made through hiring and training.
- Developing structured apprenticeship programs and promoting employees from within can help contractors build a sustainable talent pipeline while reducing reliance on outside hiring.
Over the past several months, some of the largest companies in the country decided the skilled trades were worth their attention. Meta announced plans for a trade school of its own. Google committed tens of millions of dollars to apprenticeship and training partners. Large asset managers and retailer foundations each put nine-figure sums behind programs for electricians, plumbers, and HVAC technicians. None of it is charity. These companies need people who can build and maintain the data centers, power systems, and buildings behind the current construction boom, and they have run into the same wall the rest of us hit years ago. There are not enough trained hands to go around.
I have spent more than two decades running home services businesses, and I read those headlines with a mix of gratitude and caution. Gratitude, because anything that lifts the profile of a career in the trades helps the whole industry. Caution, because recruiting has never been the hard part of this problem.
The Shortage Is Structural
The math explains why. The TechForce Foundation, a nonprofit that tracks technician supply and demand, estimates the economy needs roughly 240,000 new technicians a year across the sectors it studies, while training programs turn out fewer than half that number. The Bureau of Labor Statistics projects about 80,000 openings for electricians alone every year through 2034, and most of those exist to replace people who are leaving rather than to staff new growth. Demand at that scale is structural. It is driven by an aging workforce and a generation of owners heading toward retirement, and structural problems do not yield to a burst of spending. A shortage this size closes one trained and retained worker at a time.
Retention is where a recruiting-first strategy tends to break down. TechForce found that employers across the sectors it studies hired about 1.18 million technicians in a single recent year and lost roughly 1.14 million over the same period. The net gain was around 32,000 people against more than 240,000 openings.
We are pouring water into a bucket with a hole in the bottom and congratulating ourselves for buying a bigger hose. You can spend a fortune bringing people through the front door, and it will not amount to much if they leave through the back one inside a year or two.
What Two Decades Taught Me
I learned this the slow way. Years ago I helped grow a residential HVAC and plumbing company from about $2.8 million in revenue to $30 million. We did not get there by out-recruiting anyone. We grew the workforce by more than 400% almost entirely from within, promoting apprentices into technicians, technicians into leads, and leads into managers. Later, as chief people officer at a national services platform, I watched the same pattern hold across dozens of brands as the business scaled from around $300 million to more than $1.4 billion. The companies that kept their people were the ones that had built a way to develop them. The companies that treated hiring as the whole answer stayed stuck on a treadmill.
That is the shift I would ask operators to make. The talent challenge in the trades is a development problem wearing a recruiting problem's clothing.
Getting someone in the door is the easy 10%. The other 90% is what happens next: whether they get real training, a clear path to more money and responsibility, a manager who was actually taught how to lead, and a reason to stay when a competitor waves a signing bonus in front of them.
The Interest Is Finally Here
The encouraging part is that the raw interest is finally here. A Pew Research Center survey found that only about one in four U.S. adults now consider a four-year degree very or extremely important for landing a well-paying job—a real drop in how the public views the old default path. Young people are weighing the cost of college against the durability of hands-on work and drawing their own conclusions. Registered apprenticeships have climbed as a result. The U.S. Department of Labor reports the apprenticeship system has grown substantially over the past decade, with construction alone accounting for hundreds of thousands of active apprentices. The pipeline is filling. The open question is whether the businesses on the receiving end are ready to turn that curiosity into a career.
Most are not, and it has little to do with budget. It has to do with systems. A signing bonus is simple to match, and everyone eventually does. A real apprenticeship, a coaching model that turns average managers into people others want to work for, and a documented path from a first day on the truck to an ownership stake are far harder to match, which is precisely why they hold. Turnover is expensive in ways that never show up cleanly on a hiring report: lost productivity, the cost of retraining, the customer who notices a different name on the invoice every visit. In a labor market this tight, the operator with the better development engine wins, then keeps winning because the people they train tend to stay and bring others along with them.
So I welcome the attention and the capital flowing into the trades. It will widen the top of the funnel, and the industry needs that. The businesses that come out of this decade strongest, though, will be the ones that got serious about what happens after the hire.
Big Tech can fund a school. It cannot build your culture, coach your foremen, or design your career ladder. That work belongs to operators, and it always has.
About the Author
Jamie GerdsenJamie Gerdsen
Jamie Gerdsen is founder and CEO of G5 Ventures, an operator-led firm focused on building enduring home services businesses. He previously served as president and CEO of Apollo Heating, Cooling and Plumbing.


