SUWANEE, Ga. – Dec. 12, 2023 – Mitsubishi Electric Trane US LLC (METUS), a leading supplier of ductless and ducted Mini-split and variable refrigerant flow (VRF) heat pump and air-conditioning systems, recently celebrated the contributions of its Diamond Service Group (DSG) members during the 2023 Diamond Service Group Conference in Atlanta. 2023 marks the 20th anniversary of the implementation of the DSG network.
The DSG network encompasses 398 independent distributors that deliver technical service support in North America, Latin America and the Caribbean. Independent DSG members serve as the local customer contact for troubleshooting and offer support and training for all Mitsubishi Electric systems sold and installed through the DSG network.
During the two-part conference, METUS leadership thanked DSG network members for their participation. These distributors were also given extensive technical instruction on current and future products in an effort to allow those distributors to deliver faster, quality service support and resolution for HVAC contractors within their local markets. Approximately 225 participants attended the conference.“While we continue to try new things to improve our annual DSG conference, our commitment to the ongoing development of our members remains unwavering,” said Brent Constant, senior director of Technical Solutions, METUS. “This year, we provided the opportunity for these valuable program members to choose from 10 unique training sessions containing topics most relevant to them individually and to their specific local markets.
“Throughout the next 12 months, we’re planning to supplement conference training with a cadence of webinars tailored uniquely to our DSG team’s needs,” Constant said.
METUS leadership, including Mark Kuntz, chief executive officer, Constant, Brian Derry, manager of Service Programs, and business unit technical service managers, presented the Business Unit DSG Distributor of the Year Award to companies in each business unit. METUS recognized the following individuals and companies for their achievements:
John Zdon and Andrew Berry, Ferguson HVAC, King of Prussia, Pa., Mid-Atlantic Business Unit.
Ralph Wolf and Al Taylor, Ferguson HVAC, Newport News, Va., Southern Business Unit.
Dan Murray, Trane U.S. Inc., Willowbrook, Ill., Central Business Unit.
Justin Sanders, Kyle Sooter, Scott Shipley, Grant Hendrick and Marlin Koslowsky, Trane U.S. Inc., Lenexa, Kan., Southwest Business Unit.
Mauro Rodriguez, Trane, S.A. DE C.V., Naucalpan De Juarez, Mexico.
Ethan Smith, The Gustave A. Larson Company, Salt Lake City, Utah, Western Business Unit.
Mike Lumia, Andre Correia, Peter Pavlov, Craig Johnson, Tat Yuen, Justin Heinzman, Robert Killion, Dave Carrette, Timothy Williams, and Bryan Warren, Homans Associates, Wilmington, Mass., Northeast Business Unit.
Homans Associates and its team also received the distinction of being the DSG Distributor of the Year Award winner.
Upon its inception in 2003, the DSG network had just eight members, only one of whom is still active in the DSG network: Mike Stanely. During the conference, Stanley, who works with CD Jones Company, received an award for his longstanding membership and service in the DSG network. CD Jones Company serves customers in Missouri, Kansas, Colorado and Nebraska.
For more information about METUS, visit www.metahvac.com.