During the 2014 AHR Expo in New York City today, Honeywell announced its latest connected home innovation: 24-hour remote monitoring for residential heating and cooling systems that gives homeowners peace of mind and enables contractors to spot HVAC trouble early, fix problems remotely, or proactively schedule a service call with the customer.
Contractors can also enhance their service by remotely detecting HVAC system issues and correcting the issue before it results in a system breakdown. In addition, the Contractor Portal feature offers homeowner who opt into the remote monitoring service cost savings by ensuring that the HVAC system is operating at maximum efficiency and not wasting dollars by heating and cooling unnecessarily.
Any of Honeywell's connected thermostats will send a homeowner's HVAC system information through the secure Connected Contractor Portal, which can be accessed remotely via the web at any time by a contractor. The diagnostics tool allows the homeowner's designated heating and cooling contrator to monitor the home HVAC system to ensure that it's running at peak performance, spot trouble early and fix any issues remotely, or by scheduling a service call with the homeowner, when required.
"The Contrator Portal provides an unprecedented level of customer service for today's conntected homeowner, and continues Honeywell's tradition of firsts," says Brad Paine, director of Honeywell Software and Energy Management Solutions. "Not only are we providing consumers with peace of mind, but our business management tools will also increase efficiency and profitability for contractors, allowing them to form consultative, proactive service-based relationships with their customers," Paine says.
With this remote monitoring feature, contractors can:
- Capture current and historical HVAC data. This gives contractors a better understanding of their customers' HVAC system performance, and identify service needs and efficiency upgrade opportunities.
- Spot trouble before it happens. Contractors can view data graphed over time, monitoring patterns and inconsistencies that could indicate a problem with the furnace and/or air conditioner operation
- Save time and money. By accessing data through the Contractor Portal, contractors can solve simpole issues by phone instead of sending a technician. For bigger issues, they can proactively shedule a service call and know what products to bring based on diagnostic results.
Homeowners can find a certified contrator to provide remote monitoring at the touch of a button through the easy-to-use Honeywell Total Connect Comfort app, the top-rated thermostat app by consumers on both Apple iTunes and Google Play.