Ed. Note: Charlie Greer is in the midst of a year-long series on running service calls, and how to maximize each call in an honest and professional manner. Here is Part 2. Find the first column in this series online, at bit.ly/CGBetweenCalls.
Photo by John Vastyan
A Superior Level of Service: Running the Call
Don’t ever ask the customer what you are there to do. Do not allow a cell phone to interrupt a conversation with a customer.