In this episode of HVAC Chats, Janal Reid, co-owner of Serveway Heating and Air Conditioning, shares her unconventional journey from cosmetology to HVAC business ownership and discusses opportunities for career changers entering the skilled trades. Reid discusses how transferable skills such as communication, customer service and emotional intelligence can help nontraditional candidates succeed, while offering practical advice on recruiting, employee development, and building an inclusive company culture. She also shares her work with the Next Generation of Tradesmen Foundation, which introduces students to career opportunities in HVAC and other construction trades. The conversation explores how investing in employee well-being, professional development, and workplace relationships can support employee retention and long-term business growth.

Key Moments

• 03:13: From cosmetology to HVAC: Janal Reid shares how her entrepreneurial ambitions and customer service experience led her to co-own Serveway Heating and Air Conditioning.
• 11:23: Career changes at any age: Reid explains why HVAC offers opportunities for people entering the trades at different stages of life, including experienced professionals changing careers.
• 23:59: Developing the next generation of tradespeople: Reid explains how the Next Generation of Tradesmen Foundation connects high school students with trade schools and HVAC employers.
• 26:53: Changing perceptions of the skilled trades: Reid challenges the misconception that HVAC is simply physical labor, highlighting its technical complexity, problem-solving, and earning potential.
• 37:26: Increasing workforce representation: Reid explains why visibility and diverse voices can help attract more women and other nontraditional candidates to HVAC.