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Contractor University’s Cracking the Code: Drive Excellence with Performance-Based Pay: Part 1
Discover how implementing performance-based pay can transform your business culture and drive higher performance. Join Weldon Long and Gary Elekes in this episode of 'Cracking...
May 23, 2025
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Gain valuable insights from Weldon Long and Gary Elekes on leveraging smart systems and people to turn urgency into an advantage. Stream the latest episode for free until May ...
May 16, 2025
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R-454B Sold online for high prices.
HVAC contractors are facing challenges due to the R-454B refrigerant shortage and the implications of the AIM Act. Understand the impact on equipment sales, supply chain, and ...
May 6, 2025
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Contractor University’s Cracking the Code: 1-on-1 Coaching: The Shortcut to Contractor Growth
Do you have an expert confidant who truly understands your business — and can guide you to highs while avoiding the lows? Having someone to bounce ideas off of, challenge...
May 2, 2025
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Are you raising your prices? We want to know what Contracting Business readers are planning?
May 1, 2025
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Financing solutions have become a crucial strategy for HVAC contractors amidst economic uncertainty, empowering them to drive growth and stay competitive.
April 29, 2025
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Learn how to highlight long-term value and position yourself as a trusted expert by leading with financing strategies in this episode of 'Cracking the Code.' Turn short-term choices...
April 25, 2025
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Learn how to turn cost concerns into confident commitments by equipping your team with smart strategies and creative ways to subsidize costs. Increase profits and customer satisfaction...
April 18, 2025
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Overwhelmed teams hindering sustainable growth? Recognize and reward problem identifiers and solvers while aligning with a compelling unified vision. Learn actionable strategies...
April 11, 2025

EGIA 'Cracking the Code' Show: How to Build Relationships & Investigate Customer Pain

HVAC salespeople can build relationships and investigate customer pain
Oct. 31, 2019
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A successful demand service process depends on your ability to build rapport with your homeowners.

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This week, Gary Elekes explains two critical aspects of the process -- building relationships with the customer and diagnosing problems that your company can solve.

Plus, Weldon Long introduces EGIA's new video/podcast series Unfiltered: Riffing About Contracting, where three of the biggest names in contracting pull back the curtains to show you the secrets of success.

All that and more on this week's Cracking the Code, available free for all until November 8. Watch now at EGIA.org/CBS-Show.

About the Author

Weldon Long

New York Times Best Selling Author & Creator of the HVAC Sales Academy

Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.

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